Refund Policy

    Last updated: 19 April 2026

    This policy explains when refunds are available for purchases on NexVolum(coins, premium passes, and post boosts).

    1. Coins

    • Coins purchased and not yet spent can be refunded within 14 days of purchase. The refund is for the unspent portion only.
    • Coins already spent on listings, boosts, or other features are non-refundable, since the service has already been delivered.
    • Bonus coins (signup bonus, referral rewards) cannot be refunded for cash.

    2. Premium Pass

    • Refundable within 7 days of purchase if the pass has not been used to publish listings, boost posts, run ads, or unlock premium-only features.
    • Once a premium-only feature is used (e.g. a verified badge has appeared on your profile, an ad campaign has been launched, geo-targeting was applied), the pass is considered consumed and is non-refundable.
    • Pro-rated refunds are not available for partial usage.

    3. Post Boosts

    • Boosts begin immediately upon successful payment and are non-refundable once active.
    • If a boost fails to activate due to a technical issue on our side, the coin amount or payment will be fully refunded.

    4. Listings

    Coins spent on listings are non-refundable, including for listings that expire, are removed for community-guideline violations, or are flagged through the reporting system.

    5. Failed payments

    If your card was charged but coins or premium status did not appear in your account, contact support within 14 days. Our system has automatic webhook fallback, so this should self-resolve within minutes — but we will manually credit you if needed.

    6. How to request a refund

    Email support@siginnexora.com or message +234 904 728 0925 on WhatsApp with:

    • Your account email or username.
    • The transaction reference (visible in Wallet → Transactions).
    • The reason for the refund request.

    Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

    7. Chargebacks

    Please contact us before initiating a chargeback. Unjustified chargebacks may result in account suspension and recovery of associated fees.